Skills & Competencies
Core Specialties
Database Optimisation
Database Troubleshooting
Server Build & Deployment
Database Monitoring
Database Recovery
Network Configuration
Technologies & Tools
Microsoft SQL Server
Active Directory
Windows OS
Linux OS
JIRA (Issue Tracking)
Basic Programming (C++, C#)
Professional Experience
Senior Application Support Specialist
2018 – present- Handle 3rd line support, assisting other engineers and managing critical issues using advanced knowledge of SQL and persistent problem-solving abilities.
- Lead project work for new client server builds and deployment in tandem with the Support Manager to optimise speed and stability.
- Develop direct SQL fixes for issues; many fixes were subsequently integrated into the development of new software versions.
- Provide specialist SQL support for Senior Management, including data imports/exports and exposure to newer SQL functions.
Application Support Specialist
2013 – 2018- Provided 1st, 2nd, and 3rd line technical support for bespoke bonded warehouse software package running on a back-end MS SQL Server database.
- Investigated user issues to determine if the cause was software-related or a training requirement.
- Successfully replicated confirmed issues within an internal test environment before escalating to development via JIRA.
- Executed software deployments across client Live and Test environments within strict deadlines and supported the deployment timeframe.
Technical Engineer
2013- Diagnosed computer hardware and software faults and assessed the best method for repair.
- Worked on a wide range of desktop and laptop systems.
- Configured intranet setups for local businesses to ensure seamless implementation.
- Gained foundational experience working with Linux based distributions.